• ALL classes and memberships are non-refundable, non-transferable and can not be shared except for 50 class pass. Please take note of the expiration date of your membership or pass, students assume responsibility for their pass validity.
  • 1 + 3 month memberships may be suspended 1 time only for duration of pass.
  • 6 month memberships may be suspended 2 times for duration of pass.
  • 12 month memberships may be suspended at 4 requests within a 12 month contract period. Maximum suspension period of 1 year in situations of pregnancy.
  • Suspensions that exceed the maximum number of requests may be made at a fee of $15 per suspension request.
  • All suspension are for a minimum of 7 days and maximum of 3 months. Notification via email must be given BEFORE the date of suspension.
  • 50 class packs may be shared with 1 other nominated person for the entire duration of the session pack.  No additional persons may be added to the pass.
  • Class session packs (5, 10, 20 + 50 packs) may only be extended for medical reasons and a physicians letter will be requested outlining the extension period. Notification via email must be given BEFORE the expiration date.
  • Bookings for reformer Pilates are made online (, via our app Reformation Pilates or in the studio.
  • In the event of needing to cancel a booking, 2 hours prior notice is required or payment is forfeited by student. No Show Policy - Students that reserve a bed and do not show will be charged the cost of a single session - $26, applicable to ALL memberships. Payment will be processed via our online system. By reserving your bed you are agreeing to our no-show policy. We are unable to make any exceptions to this in the efforts of being fair and consistent to all.
  • All online bookings require pre-payment, NO exceptions. Valid passes on your account or purchase at the studio is required to reserve your spot.
  • Gift cards may be redeemed at any time for class passes/memberships or merchandise. ALL Gift Cards are non-refundable.
  • Lost or stolen gift cards are at the onus of the student and will not be honoured by REFORMATION PILATES.
  • ALL workshops and special events are non-refundable, but are transferable with prior notification of 1 day before the event.
  • The schedule is subject to change or cancellations may occur without notice.
  • Class and membership fees may occasionally increase each year due to the cost of living. It is our intention to keep our pricing reasonable.
  • All prices are shown in Australian dollars and include the 10% GST.


  • Early termination of contract will result in a $200 cancellation fee.
  • Contracts are complete at the end of the contract period and are automatically renewed to carry over to a month to month or weekly basis. Should students wish to cancel after the contract period has ended they must send through email notification to cancel their membership.  
  • A minimum of 2 weeks notice is required to terminate direct debit contracts.
  • Your contract can be suspended at anytime for a minimum of 7 days and a maximum of 3 months. No charge for suspensions. Email notification must be submitted before suspension date. Total number of suspension must not exceed 4 requests within a 12 month contract period. Maximum suspension period of 1 year in situations of pregnancy.


The following items can be exchanged or refunded within 10 days of purchase with receipt, unless in the case of defect within 30 days

  • Clothing that has not been worn with tags attached.
  • Unopened/unused traction towels, grip socks.
  • Other items at the discretion of REFORMATION PILATES.