CLASS PACKS, MEMBERSHIPS & BOOKING POLICY
Bookings can be made via our online app Reformation Pilates or via MindBody Online app.
ALL classes and memberships are non-refundable, non-transferable and can not be shared except for 50 class pass. Please take note of the expiration date of your membership or pass, students assume responsibility for their pass validity.
All online bookings require pre-payment, NO exceptions. Valid passes on your account or purchase at the studio is required to hold your spot.
Membership suspensions. We permit complimentary membership suspensions as follows;
- 1 + 3 month memberships may be suspended 1 time only.
- 6 month memberships may be suspended 2 times only. Please note we cannot add suspensions to memberships with 3 weeks or less remaining.
- 12 month memberships may be suspended 4 times only. Please note we cannot add suspensions to memberships with 3 weeks or less remaining.
- Direct debits. Suspensions must not exceed 2 requests within a 6 month period.
A $15 suspension fee is charged for additional requests. Any request to extend a current suspension on a membership is deemed as an additional request and may incur a suspension fee. Suspension periods are for a minimum of 7 days and a maximum of 3 months, except in circumstances of pregnancy, where a 1 year suspension is applicable. Notification via email to email@example.com must be given PRIOR to the date of suspension.
Class packs cannot be suspended and may only be extended for medical reasons with a valid physicians letter outlining the extension period. Notification via email to firstname.lastname@example.org must be given PRIOR to the expiration date.
CANCELLATIONS AND NO SHOWS
Cancellation/No Show Policy. In the event of needing to cancel a booking, 2 hours prior notice is required or payment of a single class $28 is forfeited by the client. We are unable to make any exceptions to this in the efforts of being fair and consistent to all. By making an online reservation you are agreeing to our cancellation/no show policy and agreeing to a charge of $28 in the event of not cancelling within 2hrs of class commencement or not showing up. Cancellations can be made via our online app Reformation Pilates or via Mindbody Online – client is required to log into their account to modify/cancel bookings.
Gift cards may be redeemed at any time for class passes/memberships or merchandise. ALL Gift Cards are non-refundable.
Lost or stolen gift cards are at the onus of the client and will not be honoured by REFORMATION PILATES.
ALL workshops and special events are non-refundable, but are transferable with prior notification of 1 day before the event.
The schedule is subject to change or cancellations may occur without notice.
Class packs and membership fees may occasionally increase each year due to the cost of living. It is our intention to keep our pricing reasonable.
All prices are shown in Australian dollars and include the 10% GST.
DIRECT DEBIT POLICY
Early termination of contract will result in a $200 cancellation fee.
Contracts are complete at the end of the contract period and are automatically renewed to carry over to a month to month or week by week basis. Should clients wish to cancel after the contract period has ended they must send through email notification to email@example.com to cancel their membership. All direct debit cancellations require 2 weeks advance notice to terminate the contract, after the contract period is over.
TRANSFER OF MONTHLY MEMBERSHIPS
We permit transfer of passes to another client under the following conditions;
- Membership MUST have at least 1 month or more remaining.
- NO suspensions allowed on transfer passes.
- Existing client must email firstname.lastname@example.org to nominate the new clients name and email address.
- New client must create their own account.
Please note we are unable to offer transfers on our class packs.
All clients are required to wear grip socks (no shoes on the reformer beds).
A small sweat towel whilst using the reformer beds is required.
Workout clothing, light stretch fabrics are recommended.
Clients must be 14yrs and above to attend classes.
No children permitted to wait in the studio during class times.
MERCHANDISE AND RETURN POLICY
The following items can be exchanged or refunded within 10 days of purchase with receipt, unless in the case of defect within 30 days.
Clothing that has not been worn with tags attached.
Unopened/unused sweat towels, pilates grip socks.
Other items at the discretion of REFORMATION PILATES.